FAQ

To enroll in lessons, please call our Swim School, visit us in person, or complete the enquiry form on this website. If your child has previous swimming experience, they will be booked in for a free assessment to ensure that they are placed in the correct level. Enrolments can be made at any time during the year.

 

Our programs operate all year round, including during school holidays. We believe that ongoing lessons maximise progress. Please note that the Swim School is closed on public holidays and for a two-week period over Christmas and New Year. Your fees will be adjusted accordingly.

You are entitled to a maximum of one make-up lesson per calendar month. Make-up lessons do not accrue and are not interchangeable for refunds. Extra make-ups are not provided for missed make-up lessons. In extenuating circumstances, such as ongoing illness or long-term holidays, please contact our manager.

As your child grows, their swimming skills will continue to develop and extend. Each child is unique and will master skills and progress at their own pace. The amount of time spent practising skills can affect how long it takes for your child to progress through the levels. Regular attendance throughout the year will aid in your child’s ability to remain water-safe, retain skills and progress. We heat our indoor pools to a comfortable 32.5 degrees all year round.

Swimming lessons provide a unique combination of social and physical interaction with the teacher and classmates. Learning to swim is a lifelong investment, and continuing swimming during the winter months will build upon the skills learnt for the following summer. Children require constant practice to acquire new skills and reinforce existing ones. Aquatic education is an ongoing process of long-term skill development and committing skills into muscle memory. Stopping over winter may cause your child’s confidence and swimming ability to regress. Our pools are maintained at a comfortable temperature all year round to ensure optimal conditions for swimming.

If you wish to cancel your enrollment, we ask for you to provide your request in writing via email to swimmos@outlook.com so that we can action it before the invoices are created for the new month.

Please be aware that the invoices for the new month are generated and processed on the last day of the previous month and alterations or cancellations need to be actioned before this date to ensure they are in place for the following month. Therefore you need to provide Swimmos with 2 weeks notice so that we can action your request.

If you choose to cancel after the Direct Debit has been processed you have already paid, and committed, until the end of the month.

This will eliminate miscommunication between both parties and ensure your requests are met in a timely manner.